IPF   Tetyana Kovtun
Enhancing the Quality of Public Service Delivery
Context and background
▪  Soros network initiatives
OSI Governance initiatives
Local Government & Public Service Reform Initiative
 ▪ Relevant initiatives worldwide
GUDS Ukraine
Quality Management - Ukraine
EOQ magazine
 ▪ Annotated papers
Firms and Public Service Provision
Diffusion of Policy-Making Authority
Improving Public Service
Quality Concept of Public Services
Public Service in Transition
 Project objectives
  • to develop a methodology, management framework and guidelines for implementing quality management standards in Ukraine’s public administration;
  • write a research paper and 20-page policy study in coordination with group advisor;
  • conduct an awareness campaign and provide policy recommendations for implementing quality management in public administration for key governmental officials from the ministries and other central governmental agencies (the Chief of the Main Civil Service Department who will provide recommendations to the Cabinet of Ministers of Ukraine).
  •  Fellow Website

     Fellow activities & publications

    Over the last months Tetyana Kovtun carried out a training for top civil servants in the government of Ukraine on quality management in public service delivery.
     The fellow

    Curriculum vitae
    Research proposal
     2005 Working Groups

    2005 Working Group Summary
    Democratic Governance
    Wider Europe
    Public Health and Roma
    Policy Making
    Combatting Organized Crime
    Higher Education Reform
    Open Society in Former SU
    Open Society and Muslims
     2006 Working Groups

    2006 Working Group Summary
    Wider Europe
    Open Muslim Societies
    Open Society Threats
    Resource Curse
    Roma Exclusion
    Open Information Policy

    www.policy.hu www.soros.org www.ceu.hu/cps January 2006