IPF	Tetyana Kovtun

Enhancing the Quality of Public Service Delivery Context and background ▪  Soros network initiatives OSI Governance initiatives Local Government & Public Service Reform Initiative  ▪ Relevant initiatives worldwide PSIRU EFQM EUPAN GUDS Ukraine Quality Management - Ukraine EOQ EOQ magazine  ▪ Annotated papers Firms and Public Service Provision Diffusion of Policy-Making Authority Improving Public Service Quality Concept of Public Services Public Service in Transition    Project objectives to develop a methodology, management framework and guidelines for implementing quality management standards in Ukraine’s public administration; write a research paper and 20-page policy study in coordination with group advisor; conduct an awareness campaign and provide policy recommendations for implementing quality management in public administration for key governmental officials from the ministries and other central governmental agencies (the Chief of the Main Civil Service Department who will provide recommendations to the Cabinet of Ministers of Ukraine).

Fellow Website ▪ www.policy.hu/kovtun    Fellow activities & publications ▪ Over the last months Tetyana Kovtun carried out a training for top civil servants in the government of Ukraine on quality management in public service delivery.    The fellow ▪ Curriculum vitae ▪ Research proposal ▪ e-mail:    2005 Working Groups ▪ 2005 Working Group Summary ▪ Democratic Governance ▪ Wider Europe ▪ Public Health and Roma ▪ Policy Making ▪ Combatting Organized Crime ▪ Higher Education Reform ▪ Open Society in Former SU ▪ Open Society and Muslims    2006 Working Groups ▪ 2006 Working Group Summary ▪ Wider Europe ▪ Open Muslim Societies ▪ Open Society Threats ▪ Resource Curse ▪ Roma Exclusion ▪ Open Information Policy

www.policy.hu

www.soros.org

www.ceu.hu/cps

January 2006