Enhancing the Quality of Public Service Delivery through Implementing Quality Management in Public Administration

Implementation Plan

Activities

mar

apr

may

june

july

aug

sept

oct

nov

dec

jan

feb

Continuous research activities

1

Studying the quality management theory and international practice

2

Communication with mentors, local and international experts

Research related trips and study tours

3

Participation in Ukrainian Quality Association Conference

4

Study trip to Latvia

5

Study trip to Poland

Problem statement

6

Developing a policy paper (green paper)

Implementation guidelines for a ministry

7

Developing a typical regulation for internal organization of a ministry work

8

Developing a typical methodology of document management for a ministry

9

Developing performance and quality indicators for a ministry

10

Developing of methodology to assess organizational capacity to introduce quality management and identify related problem areas

11

Developing strategy and concrete steps to introduce quality management

12

Developing guidelines for policy makers when planning and undertaking quality initiatives in the public administration

13

Defining the management framework for quality management introduction

14

Assessing the costs for introduction of standards in one ministry or sector

Communications activities

15

"Policy formulation and introduction to quality management" seminar with top officials

16

Training for interested top civil servants in quality management

17

Policy campaign on quality management

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