<>Project objective:
Goal for May-June:
Methods used:




Literature review

all titles are translated from Russian

State Statistics Committee of Ukraine. Requirements for Quality Management (ISO 9001:200). // State Standards Committee of Ukraine. Kyiv, 2001

A. Shadrin. Quality Management in Private Sector on the Basis of International Standards. // Standards and Quality, #11, 2004 p. 34)

G. Russel. Application of ISO Standard for Performance Management. // Methods of Quality Management. # 12, 2003 p. 44)

A. Kulakov. Need for government quality management and effective infrastructure. // Standards and Quality, # 8, 2003, p. 18.



Functional analysis of the MDCS


Categories of MDCS customers identified

Feedback questionnaire for MDCS customers developed

Feedback questionnaire for MDCS personnel developed

Steps in July:

Carry out survey of MDCS customers and personnel

Identify organizational challenges and problem areas of the MDCS



31 May – 3 June, 2005

International Conference on Quality Management in Crimea

Participation on behalf of the government of Ukraine; Presentation of the vision of introduction of quality management at the MDCS;

Contacts established with some of the most renowned experts in quality management from various countries:

Yuriy Adler, Vadim Lapidus, Petro Kalyta, Ivan Chaika, Valeriy Shvets



Interviews & contacts

Interview with Mr. Bertrand Joslen, Secretary of European Organization for Quality

Contacts established at:

Polish Office for Civil Service (Mr. Jan Pastwa),

Dutch Ministry of Interior (Mr. Jan-Willem Holtslag)

Latvian State Chancellory (Mrs. Gunta Veismane)